Refund Policy
When payments for Aries Insight are refunded and when they are not. In short: consumed credits and elapsed subscription time are not refunded, and duplicate charges and billing errors are always corrected.
1. How payments work
Paid plans and add-ons are paid in advance by card through HyperPay. Aries AI never stores your card details. Subscriptions are billed per plan period, monthly or yearly where offered, and do not renew by themselves: each period is a new payment.
Before you pay, checkout shows exactly what you are charged today, including any credit for unused time on your current plan.
2. What is not refunded
- Consumed credits
Chat credits and data-source credits that have been used, including credits used to process a data source again.
- Elapsed subscription time
Time that has already passed in a plan period.
- The rest of a cancelled or downgraded period
A cancellation or a move to a lower plan takes effect at the end of the paid period. The plan keeps working until then, and nothing already paid is refunded.
- Unused plan credits
Credits included in a plan are for that plan period. They do not carry over and are not refunded when the period ends.
- Credit packs and add-ons
Credits bought in a pack remain available until used and are not refunded. Seats and data sources bought as add-ons keep working until the end of the plan period and are not refunded when removed.
3. What we always correct
- Duplicate charges
If you are charged twice for the same purchase, the duplicate is refunded in full.
- Billing errors
If you are charged the wrong amount or for something you did not order, we refund the difference or correct the invoice.
- Paid but not activated
If a payment succeeds but the plan or add-on is not activated, we activate it or refund the payment.
4. Cancellations, downgrades and upgrades
- Cancelling
- Cancel at any time from Billing. Your plan and add-ons stay active until the end of the paid period, then the account moves to the Free plan. You can undo the cancellation until then.
- Downgrading
- A move to a lower plan becomes available when your current plan period ends.
- Upgrading
- A move to a higher plan takes effect at once. The unused time on your current plan is credited against the price of the new plan. This credit reduces what you pay; it is not paid out.
- Free trials
- Nothing is charged for a trial, so there is nothing to refund. When a trial ends without a purchase, the account moves to the Free plan.
- Enterprise plans
- Payment and refund terms are set in the written agreement.
5. Raising a billing dispute
Email info@ariesai.ai within 14 days of the charge. Include your organization name, the invoice number, the date and amount of the charge, and what went wrong. We will review it and reply with our decision.
Approved refunds are returned through HyperPay to the card used for the payment. How long the money takes to appear depends on your card issuer.
Please contact us before asking your bank to reverse a payment. While a payment reversal is open, the features it paid for may be suspended.
6. Your legal rights
This policy does not limit any right you have under mandatory law that applies to you. Questions about payments: info@ariesai.ai.