Legal

Terms of Service

These terms are the agreement between your organization and Aries AI for the use of Aries Insight. They cover your account, your data, plans and payments, AI output, and what each side is responsible for.

Version: 1.0
Effective from: October 19, 2026

1. About these terms

Aries Insight, also called aInsight (the Service) is an AI analytics platform operated by Aries AI, Amman, Jordan (Aries AI, we, us), available at insight.ariesai.ai. These Terms of Service govern access to and use of the Service.

By creating an account, accepting these terms at registration or checkout, or using the Service, you agree to them. If you use the Service for an organization, you confirm that you are authorised to accept these terms on its behalf, and you means that organization and its users.

Our Privacy Policy, Refund Policy and Disclaimer form part of these terms. A separate written agreement signed with Aries AI (for example, for an Enterprise plan) prevails over these terms where the two differ.

2. Key terms

Customer: The organization (or individual) that holds an Aries Insight account and accepts these terms.
User: A person the Customer gives a seat in its account, including managers and members.
Customer Data: Everything the Customer brings to the Service or creates in it: connected databases and their schemas and values, uploaded files, questions, conversations, dashboards, insights, reports and comments.
Output: The answers, figures, charts, dashboards, insights and reports the Service generates from Customer Data.
Credits: The units the Service uses to measure work. Chat credits are used by questions, answers and other AI work; data-source credits are used when a data source is processed into a knowledge base.
Plan period: The paid period of a subscription, monthly or yearly, starting on the day the plan began or last changed.
Guest link: A link that lets people without an account view one dashboard.

3. Accounts and users

You must be at least 18 years old and able to enter a binding contract to create an account. Keep your registration details accurate and your sign-in credentials confidential. You are responsible for everything done under your account and your Users' accounts, and for telling us at once at info@ariesai.ai if you suspect unauthorised access.

Account managers control seats, roles, team spaces, data access rules, shared credit pools and guest links. Decisions they make in the Service bind the Customer.

4. What the Service does

Connects your data
You connect databases or upload files (such as CSV, Excel, SPSS, JSON and Parquet, depending on your plan). Database connections are opened read-only wherever the database engine supports it.
Builds a knowledge base
The Service reads the schemas, labels and values of your data sources to build a knowledge base it uses to answer questions.
Answers questions
You ask questions in chat. The Service computes figures by running queries and code on your data, and uses AI language models to interpret the question and write the explanation.
Creates dashboards and reports
You save answers as insights, arrange them in dashboards and produce reports.
Shares and governs
You work in team spaces, apply data access rules, share dashboards through guest links and review audit logs of who did what.

5. Your data responsibilities

You must have the right to connect, upload and process the data you bring to the Service, including any personal data it contains, and to give us the instructions these terms describe.
Where Customer Data includes personal data, you are responsible for having a lawful basis to process it and for informing the people concerned. We process it on your behalf as described in the Privacy Policy.
Connect databases with a login that has only the read permissions the Service needs. A read-only session protects against accidental writes; it does not replace a least-privilege login.
You decide which Users, teams and guests can see which data. Review data access rules and guest links regularly.
Keep your own copies of your source data. The Service reads your data to analyse it; it is not a backup or a system of record.

6. Acceptable use: you must not

Use the Service in breach of any law or third-party rights, or to process data you are not permitted to process.
Try to access another customer's data, or probe or bypass security, access controls, credit limits or plan limits.
Interfere with the Service, overload it, or introduce malicious code.
Copy, resell, sublicense or reverse engineer the Service, except where the law expressly allows it.
Use the Service or its Output to build a competing product, or to harass, deceive or harm others.
Share accounts or sign-in credentials between people; each person needs their own seat.

7. Plans, payments and credits

Plans: The Service is offered on Free, Plus, Growth, Pro, Business and Enterprise plans. Current prices, seats, credits and features are shown on the pricing page and at checkout. Enterprise plans are agreed in writing.
Billing: Paid plans are paid in advance for each plan period: monthly, or yearly where a yearly price is offered. Add-ons include one-time credit packs and extra seats or data sources for the current plan period.
Payment: Payments are made by card through our payment provider, HyperPay. Aries AI never stores your card details; you enter them on HyperPay's payment form for each payment.
Renewal: Because we do not keep your card, a subscription does not renew by itself. We remind account managers before the plan period ends. If it is not renewed, the account moves to the Free plan when the period ends.
Credits: Each plan gives chat credits and data-source credits for each plan period. Unused plan credits do not carry over to the next period. When work starts, an estimate is held from the balance; once the work is measured, the actual cost is charged and the rest is released. Processing a data source again uses data-source credits again.
Credit packs: Credits bought in a credit pack are used after the plan's credits and remain available until they are used.
Upgrades: A move to a higher plan takes effect at once. The unused time on the current plan is credited against the price of the new plan, a new plan period starts, and credits start over on the new plan.
Cancellation and downgrades: You can cancel at any time from Billing. A cancellation or a move to a lower plan takes effect at the end of the paid period; until then the plan and its add-ons keep working.
Refunds: Payments are not refundable except as set out in the Refund Policy. Consumed credits and elapsed subscription time are not refunded.
Price changes: We may change prices. A change applies from your next payment, and we will tell account managers in advance.
Taxes: Prices apply as shown at checkout. You are responsible for any taxes, duties or bank charges that apply to your payment, other than taxes on Aries AI's income.

8. Free trials

Aries AI may offer a free trial of a paid plan. A trial normally lasts 31 days, and Aries AI may extend it at its discretion. No card is needed for a trial and nothing is charged during it.

When a trial ends without being converted to a paid subscription, the account moves to the Free plan. Aries AI may end a trial early if it is misused.

9. Ownership and use of data

As between you and Aries AI, you own your Customer Data and the Output generated from it. You grant Aries AI a limited licence to host, copy, process and transmit Customer Data only as needed to provide, secure and support the Service for you, and as the law requires.

Aries AI does not sell Customer Data and does not use it to train AI models. We may use measurements of how the Service is used, such as credit usage, performance and error records that do not reveal your content, to operate and improve the Service.

Aries AI owns the Service, including its software, prompts, designs, templates and documentation. These terms give you a right to use the Service; they do not transfer any of our intellectual property. If you send us feedback, we may use it without any obligation to you.

10. AI output

Output is generated with AI language models working on your data. The figures in answers and dashboards are calculated by running queries and code on your data; the language model interprets your question, chooses the analysis and writes the explanation. It can still misunderstand a question, use the wrong field or period, or describe a result inaccurately.

Verify figures and conclusions before relying on them for decisions. The Disclaimer explains the limits of Output in more detail.

11. Sharing and guest links

A guest link lets anyone who holds it view the dashboard it points to, without an account, until the link is switched off or expires. A link can be protected with a password. Anyone who receives the link can pass it on, so share it only with people who may see that data. Creating, opening and switching off guest links are recorded in the audit log.

12. Availability, changes and support

We work to keep the Service available and secure, but we do not guarantee that it will be uninterrupted or free of errors. We may carry out maintenance, and we may change, add or remove features. If we remove a material feature of a paid plan during a paid period, we will tell you in advance.

Service levels are committed only in a separate written agreement. Support is available at info@ariesai.ai.

13. Suspension and termination

You can stop using the Service at any time: cancel your subscription from Billing, or delete your account from your settings. A cancellation takes effect at the end of the paid period.

We may suspend or end access to the Service if you materially breach these terms, if a payment fails or is reversed, if your use puts the Service or other customers at risk, or if the law requires it. Where practical, we will warn you first and give you a chance to fix the problem.

When an account ends, access stops and Customer Data is deleted as described in the Privacy Policy. Provisions that by their nature should continue, such as ownership, payment obligations, liability and governing law, continue after termination.

14. Warranties and liability

The Service is provided “as is” and “as available”. To the extent the law allows, Aries AI gives no warranties beyond those stated in these terms, including any implied warranty of fitness for a particular purpose.

To the extent the law allows, Aries AI is not liable for indirect or consequential loss, lost profits or revenue, lost data, or decisions made on the basis of Output, and Aries AI's total liability for any claim relating to the Service is limited to the amounts you paid for the Service in the 12 months before the event that gave rise to the claim.

Nothing in these terms limits liability that cannot be limited under applicable law, such as liability for fraud or wilful misconduct.

You will compensate Aries AI for third-party claims arising from Customer Data you had no right to use or from your breach of these terms.

15. Changes to these terms

We may update these terms. The version and effective date at the top of this page show which text applies. We will tell account managers about material changes by email or in the Service at least 30 days before they take effect. If you do not agree with a change, you can cancel before it takes effect; continuing to use the Service after that date means you accept the updated terms.

16. Governing law and disputes

These terms are governed by the laws of the Hashemite Kingdom of Jordan. Before starting formal proceedings, each side will try in good faith to settle a dispute for 30 days after written notice to the other; you can send your notice to info@ariesai.ai. Disputes that are not settled will be decided by the competent courts of Amman, Jordan.

17. General

These terms, with the documents they refer to, are the whole agreement between you and Aries AI about the Service. If any part is found unenforceable, the rest remains in effect. Not enforcing a right is not a waiver of it. You may not transfer your rights under these terms without our written consent; we may transfer them to a successor of our business. Neither side is responsible for a failure caused by events beyond its reasonable control. If the English and Arabic texts differ, the English text prevails.

18. Contact

Aries AI, Amman, Jordan. Email: info@ariesai.ai.